Terms and Conditions

Kalaoz · Booking policies

By booking any experience or service with Kalaoz, you accept the following terms and conditions.

1. Nature of our services (intermediation)

Kalaoz acts as a commercial intermediary and agent between customers and independent local operators (beach clubs, boat captains and transport providers).

The service contract is entered into directly between the customer and the local provider. We are not liable for errors, negligence or misconduct by third parties while the activity is carried out.

2. Punctuality and transport

It is your responsibility to be at the agreed time and place. No refund is given if you arrive after check-in time and miss the boarding or transfer.

3. Cancellations, changes and refunds

General experiences

• Free cancellation up to 24 hours before the start for a full refund.
• Less than 24 hours, or no-show — non-refundable.

Group bookings (4+ people)

• More than 30 days before — full refund minus a 10% administrative fee.
• Between 30 and 15 days before — 50% refund.
• Less than 15 days before — non-refundable (this includes partly reducing the group).

Private boat charter

• More than 5 days before — full refund minus a 10% administrative fee.
• 72 hours before — 50% of the deposit, minus a 10% fee.
• Less than 72 hours — non-refundable.

4. Weather and sea conditions

Only an official port closure by the maritime authority (DIMAR) qualifies for rescheduling or a full refund.

Deciding not to attend based on a weather app forecast counts as a no-show and is not refundable if the trip has been authorised.

5. Conduct and safety

Kalaoz reserves the right to refuse service or remove any traveller showing aggressive behaviour, visible intoxication or conduct that puts the safety of the group at risk. No refund is given in these cases.

6. Liability and documentation

Travellers must carry valid passports, visas and health documents as required by the Colombian authorities.

We accept no liability for personal items lost, stolen or damaged during activities or transfers. Please look after your belongings.

By booking with Kalaoz, you confirm that you have read and fully accepted these terms and conditions.

This English text is provided for convenience. If it differs from the Spanish version, the Spanish version prevails.

Company details

• Registered owner: Andrés Rodolfo Maza Luna, trading as Kalaoz
• Tax ID (NIT): 1007470347-2
• RNT: 298306 · Travel Agency, Colombian National Tourism Registry
• Address: Calle Larga at Carrera 9 (Calle San Juan), inside the High Tours offices · Cartagena de Indias, Colombia
• Phone and WhatsApp: +57 324 342 0928
• Email: kalaoz.com@gmail.com
• Opening hours: every day, 8:00 a.m. – midnight

Still have a question before booking? Write to us from our contact page.